Refund Policy

We offer a 100% 30 Day Money Back Guarantee.

Instructions to return a qualifying order:

If you decide to return your products purchased from The Ground Level, Inc., please note the following:

  • Unused product(s) must be returned within 30 calendar days of the date of delivery.
  • All Shipping costs are the responsible of the customer.
  • Shipping the product(s) back to The Ground Level, Inc. is at the customer’s expense.
  • The original shipping charge that was paid at the time of purchase is non-refundable.

Follow these steps to initiate your request for a refund:

  1. Email us at to let us know that you would like a refund and include a brief explanation of why you are returning the product.
  2. Mail your product(s) back to us at this address: The Ground Level, Inc., 14022 S. Atlantic Avenue #1A, Riverdale, IL 60827.
  3. Please be sure to include your original packing slip with your return.
  4. Provide us with the tracking number for your return. If this tracking # is not received, we cannot guarantee your return or refund.

Upon completion of the above steps and once we have received your return, we will process your refund. Please allow 7 – 10 business days for the funds to be credited to your account. This time is customary due to bank processing.  An email will be sent to you from The Ground Level, Inc. to confirm that we have received your return and processed your refund.